Returns & Refunds

Before launch: Checkout is closed. The policy below describes our planned standard for future orders. We will confirm customer support and return instructions before accepting payment.

Our planned 30-day return window

For a change of mind, contact us within 30 calendar days of receiving your order to request a return. Items should be unused, complete with included accessories, and in their original packaging where reasonably possible. This condition does not limit your rights when an item is faulty, damaged or incorrectly supplied.

How to request a return

Use the customer support details that will be published on this site before launch. Include your order number, the item and the reason for the request. For a damaged or incorrect item, photographs can help us assess the issue; we will discuss alternatives if you cannot provide them.

Wait for the correct return address and instructions before sending an item. The address on a shipping label may not be a return address.

Who pays for return shipping?

• Change of mind: You pay the return postage. Original shipping charges are normally not refunded, except where required by law.
• Faulty, damaged or incorrect items: We cover reasonable necessary return costs or arrange another appropriate remedy. Please contact us first so we can agree on the method.

We do not charge a restocking fee. Any exception to the standard change-of-mind policy will be clearly disclosed before purchase and will not override mandatory rights.

Refunds

After receiving and checking a return, we will explain the outcome. Approved refunds go back to the original payment method unless another lawful arrangement is agreed. We will process them without undue delay and within any applicable legal deadline; your bank or payment provider may need additional time to display the credit.

Cancellations, exchanges and missing parcels

Contact us promptly to cancel before dispatch. Once dispatched, the return process may apply. Exchanges depend on availability. For non-delivery or shipping delays, please see Shipping & Delivery.

Nothing in this policy excludes statutory cancellation rights or remedies for goods that are faulty, misdescribed or otherwise do not meet applicable consumer law.